FAQ

Q1: How do I choose the right Mattress firmness?

A: Mattress firmness depends on your sleeping position and comfort preferences—use our guide:
  • Soft (3/10): Ideal for side sleepers—relieves pressure on shoulders and hips (great for lightweight individuals, <130 lbs).
  • Medium (5/10): Most versatile—suits back, side, and combination sleepers (works for most adults, 130–230 lbs).
  • Firm (7/10): Best for back and stomach sleepers—provides spinal support (ideal for heavier individuals, >230 lbs).
  • Extra Firm (9/10): For those who prefer minimal sinkage—supports proper alignment for strict back sleepers.
All our Mattresses include a 30-night comfort trial—if it’s not right, initiate a return/exchange per our policy.

Q2: Are your Bookshelves easy to assemble? Do they come with tools?

A: Yes—our Bookshelves are designed for DIY assembly, even for beginners:
  • All shelves include detailed, step-by-step instructions with photos (no technical jargon).
  • Basic tools (Allen wrench, screwdriver) are included in the package—no extra purchases needed.
  • Assembly time: 30–60 minutes for standard 4–6ft Bookshelves (1–2 people recommended for stability).
If you get stuck, email us for a video tutorial, or add professional assembly at checkout ($49.99—available for local Fresno deliveries).

Q3: What materials are your Coffee Tables made of? Are they durable?

A: We offer Coffee Tables in three durable materials, all built for everyday use:
  • Solid Wood (Oak, Pine, Walnut): Sturdy, scratch-resistant, and long-lasting (ideal for families with kids/pets)—sealed with non-toxic finish for easy cleaning.
  • Engineered Wood with Laminate: Affordable, water-resistant, and low-maintenance—resists stains and warping (great for small spaces or renters).
  • Metal + Glass: Modern design with tempered glass tops (shatter-resistant) and powder-coated metal frames (rust-proof)—easy to wipe clean.
All Coffee Tables have a weight capacity of 150–250 lbs (listed on product pages) and include floor protectors to prevent scratches.

Q4: Can I return a Room Decoration if I don’t like the color in person?

A: Yes—we accept returns of unused, undamaged Room Decorations (e.g., wall art, vases, tapestries) within 30 days of delivery, even if you just don’t like the color or style. To qualify:
  • The item must be in original packaging with tags intact.
  • No signs of use (e.g., hung on walls, displayed on shelves).
You’ll be responsible for return shipping (varies by size), and a 10% restocking fee applies—email us to initiate the return.

Q5: Do you offer delivery to all U.S. states? What about large furniture like Mattresses?

A: Yes—we ship to all 50 U.S. states, Puerto Rico, and U.S. territories:
  • Standard Shipping: 3–5 business days (Room Decorations), 5–7 business days (Bookshelves/Coffee Tables), 7–10 business days (Mattresses—freight delivery).
  • Free Shipping: On all orders over $250 (mainland U.S.)—includes Mattresses, furniture sets, and large decor collections.
  • Remote Areas (Alaska, Hawaii, Territories): Delivery takes 10–14 business days; $29.99 surcharge for furniture (covers extra freight costs).
All large furniture requires signature confirmation upon delivery—we’ll contact you to schedule a convenient time.

Q6: How do I clean and maintain my furniture/decor?

A: Care instructions vary by product—follow these guidelines for longevity:
  • Mattresses: Vacuum monthly to remove dust; spot-clean fabric covers with mild soap and water (avoid bleach). Rotate memory foam/hybrid Mattresses every 6 months to prevent sagging.
  • Bookshelves/Coffee Tables: Wipe wooden surfaces with a damp microfiber cloth and gentle wood cleaner (avoid ammonia-based products). Use coasters for drinks on Coffee Tables to prevent water rings.
  • Room Decorations: Dust wall art/tapestries with a soft brush; clean glass/vase decor with warm water and vinegar (no harsh chemicals). Fabric decor (e.g., throw pillows) is spot-clean only unless labeled machine-washable.

Q7: What is the warranty for your products?

A: We offer limited warranties to cover manufacturing defects:
  • Mattresses: 10-year warranty (covers coil failure, foam sagging >1 inch, defective stitching).
  • Bookshelves/Coffee Tables: 2-year warranty (covers cracked wood, broken hardware, structural instability from normal use).
  • Room Decorations: 6-month warranty (covers paint chipping, broken parts, defective materials).
To claim warranty service, email us with your order number, photos of the defect, and a description of when the problem started—we resolve claims within 3 business days.