We collect personal and order-related data to deliver secure, tailored service for Mattresses, Bookshelves, Coffee Tables, and Room Decorations—fully complying with the California Consumer Privacy Act (CCPA), Federal Trade Commission (FTC) guidelines, and U.S. data privacy standards.
- Basic identifiers: Full name, email address (for communication via givingcoco34@gmail.com), phone number, and delivery/billing address (including our Fresno address for local pickup/returns). For large items like Mattresses or Bookshelves, we may collect delivery access details (e.g., “ground floor only,” “no elevator”) to ensure smooth drop-off.
- Product-specific data: If you customize a Coffee Table (e.g., wood finish, size) or Room Decoration (e.g., custom wall art), we temporarily store customization preferences (deleted post-delivery) to ensure accuracy.
- Processed exclusively through PCI DSS-compliant gateways (Visa, Mastercard, PayPal, Affirm). We never store full credit card numbers, CVV codes, or bank account details—all financial data is encrypted end-to-end.
- Website/app usage: Browsing history (e.g., viewed Mattress firmness levels, Bookshelf dimensions, Coffee Table styles, Room Decoration themes) and cookie data (saves your size preferences or cart contents). For furniture items, cookies may track “saved items” like king-size Mattresses or 6-foot Bookshelves.
- Post-purchase data: Temporary details like delivery confirmations (e.g., “Bookshelf delivered 1 PM, 18th Jul”) or warranty registration info (for Mattresses) — deleted 6 months after warranty expiration.
Your data is used solely to enhance your home furniture shopping experience—no unauthorized sharing or monetization:
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Order Fulfillment: Process purchases, verify product quality (e.g., Mattress foam density, Bookshelf structural integrity, Coffee Table finish), and coordinate delivery (including scheduling for large items). We may include care guides (e.g., “How to clean fabric Mattress covers,” “Maintaining wooden Coffee Tables”).
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Customer Support: Resolve issues like damaged Mattress coils, wobbly Bookshelf legs, scratched Coffee Table surfaces, or defective Room Decorations—we reference your order data to troubleshoot efficiently.
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Personalized Updates: Only if you opt in, send relevant alerts (e.g., “New memory foam Mattresses in stock,” “Fall-themed Room Decorations”)—unsubscribe via the link in every email.
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Compliance: Retain transaction records for warranty claims (e.g., replacing a faulty Bookshelf shelf) and tax purposes, ensuring all products meet U.S. safety standards (e.g., fire-resistant Mattress materials, non-toxic paint for Room Decorations).
- All data transmission uses SSL/TLS encryption (visible via “https://” and padlock icon on our website).
- Personal and order data is stored on U.S.-based encrypted servers—only authorized staff (trained in CCPA compliance) access necessary details (e.g., your delivery address for Mattress drop-off).
- Third-party partners (couriers, payment processors) sign strict confidentiality agreements—they only use data to fulfill services (e.g., FedEx delivering your Coffee Table) and cannot repurpose it.
You have the right to:
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Access: Request a free copy of your stored data (e.g., past Mattress orders, saved Bookshelf preferences).
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Correct: Update inaccurate information (e.g., new delivery address for a Room Decoration, revised Coffee Table size).
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Delete: Request permanent removal of your data (“right to erasure”)—we only retain legal records (e.g., warranty docs) as required by law.
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Opt-Out of Sale: We never sell your data, but you can confirm this by emailing us (per CCPA requirements).
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Data Portability: Receive your data in a usable format (e.g., CSV file of orders) to share with another retailer.
To exercise these rights, email givingcoco34@gmail.com with “Data Request” in the subject line—we respond within 45 days and may ask for verification (e.g., order number) to protect your privacy.
