Return & Exchange Policy

1. Eligibility Requirements

Eligible Items

• Unused, Unopened Products: Room Decorations in original packaging (tags intact), unassembled Bookshelves/Coffee Tables (all parts, hardware, and manuals included), Mattresses in unopened plastic wrapping (with warranty seals intact).
• Defective Items: Products with manufacturing flaws (e.g., Mattress coil protrusion, Bookshelf cracked wood, Coffee Table uneven legs, Room Decoration paint chipping) or shipping damage (e.g., dented Bookshelf frame, torn Mattress cover, broken Decorative item).
• Incorrect Items: Receiving a product that doesn’t match your order (e.g., wrong Mattress size, oak Bookshelf instead of pine, round Coffee Table when square was ordered, incorrect Room Decoration theme).
• Ill-Fitting/Functional Issues: Mattresses that don’t fit your bed frame, Bookshelves that don’t fit your space, or Coffee Tables that don’t meet stated weight capacity—even if unboxed (as long as unused).

Non-Eligible Items

• Used Items: Mattresses that have been unwrapped/used (due to hygiene), assembled Bookshelves/Coffee Tables (with scratches or hardware wear), or Room Decorations that have been hung/displayed (due to resaleability).
• Damaged by Misuse: Products damaged from improper use (e.g., Mattress stained by spills, Bookshelf overloaded beyond weight limits, Coffee Table exposed to water, Room Decorations dropped).
• Custom-Made Items: Personalized furniture (e.g., custom-sized Bookshelf, engraved Coffee Table, custom Room Decoration) cannot be returned unless defective—we confirm this before processing custom orders.

2. How to Initiate a Return/Exchange

1. Submit a Request: Email givingcoco34@gmail.com with:
   • Full name, order number, delivery address.
   • Product details (e.g., “King-Size Memory Foam Mattress,” “6ft Pine Bookshelf,” “Square Wooden Coffee Table,” “Bohemian Wall Tapestry”).
   • Reason for return/exchange (e.g., “Mattress too soft,” “Bookshelf arrived cracked,” “wrong Coffee Table shape”).
   • Supporting Evidence:
     • Damaged items: Clear photos/videos of the issue (e.g., Mattress coil, Bookshelf crack) and original packaging.
     • Incorrect/ill-fitting items: Photos comparing the received product to your order confirmation (e.g., Mattress size label, Bookshelf material tag).
   We approve/deny requests within 2 business days and provide a Return Authorization (RA) number if approved—do not return items without an RA number (unauthorized returns are rejected).
2. Prepare the Item:
   • Mattresses: Repack in original plastic wrapping (if available) or wrap in heavy-duty plastic—secure with tape to avoid damage during transit.
   • Bookshelves/Coffee Tables: Disassemble (if assembled) and repack in original box with all hardware/manuals—wrap wooden parts in bubble wrap to prevent scratches.
   • Room Decorations: Place in original packaging (or a sturdy box) with bubble wrap—secure fragile items (e.g., glass decor) with extra padding.
3. Arrange Return Shipping:
   • Small Items (Room Decorations):
     • Defective/incorrect: We send a pre-paid USPS/FedEx label—drop off at your nearest location within 7 days.
     • Change of mind: You pay return shipping ($5.99 for small decor, $9.99 for large wall art)—use a tracked service and share the tracking number.
   • Furniture (Mattresses, Bookshelves, Coffee Tables):
     • Defective/incorrect/ill-fitting: Free pre-paid shipping via freight carrier—we coordinate pickup from your address (no need to drop off).
     • Change of mind: Return fee applies (deducted from your refund): $79.99 (Mattresses), $39.99 (Bookshelves/Coffee Tables) — covers freight and handling.
   Return Address: 5511 E Byrd Ave, Fresno, CA 93727, USA
   Items must arrive within 14 days of RA approval—delays may affect eligibility.

3. Refund & Exchange Timelines

• Refunds: Processed 3–5 business days after inspection. Refunds include:
  • Faulty/incorrect/ill-fitting items: Full product price + original delivery fee (no deductions).
  • Change of mind: Product price minus return shipping/fees and a 10% restocking fee (to clean, inspect, and repackage furniture/decor).
    
    
    Refunds go to your original payment method—banks may take 3–5 days to credit funds.
• Exchanges:
  • Same-product replacement (e.g., new Bookshelf for defective one): Shipped within 5–7 business days—free delivery.
  • Size/type exchange (e.g., Mattress queen to king, Coffee Table wood to metal): Processed once the return is verified. Pay the price difference (if new item is more expensive) or receive a partial refund (if cheaper).