Shipping Policy

At our store, we’re dedicated to delivering your Mattresses, Bookshelves, Coffee Tables, and Room Decorations safely and efficiently to every corner of the U.S. Leveraging our Fresno, CA warehouse (5511 E Byrd Ave) and trusted carriers, we ensure your home essentials arrive in perfect condition—whether it’s a fragile Room Decoration or a bulky Mattress.
Customer Support for Shipping Inquiries: For questions about your order, tracking, or delivery, email us at givingcoco34@gmail.com (we respond within 24 hours) or use your tracking number (sent post-purchase) for real-time updates.

1. Shipping Destinations

We ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses, with full coverage for our home products:
  • Mainland U.S. (Contiguous States): No restrictions—furniture and decor ship to every zip code, including rural areas.
  • Alaska & Hawaii: Full delivery coverage. Remote regions (e.g., rural Alaska, outer Hawaiian Islands) may add 1–2 business days to delivery timelines (see Section 3).
  • U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa. A $29.99 surcharge applies to furniture shipments (covers extra freight and customs processing); Room Decorations have a $8 surcharge.
  • APO/FPO Addresses: We ship via USPS Priority Mail (military discounts available—email us for details). Furniture is shipped partially disassembled to meet military postal size requirements.
  • PO Boxes: Room Decorations and small furniture (e.g., mini Bookshelves) can be shipped to PO Boxes via USPS. Large items (Mattresses, full-size Bookshelves, Coffee Tables) require a physical street address for freight delivery.

2. Shipping Costs & Free Shipping Eligibility

Shipping fees are based on product size, weight, destination, and delivery speed. Below are standard rates for mainland U.S. (no extra charges for Alaska/Hawaii unless noted):

Standard Shipping (USPS Priority Mail / FedEx Ground / Freight Carriers)

  • Room Decorations (Small): $5.99 (e.g., figurines, small wall art—shipped in padded envelopes or small boxes).
  • Room Decorations (Large): $9.99 (e.g., large tapestries, floor vases—shipped in sturdy boxes with bubble wrap).
  • Bookshelves (4–6ft): $39.99 (freight shipping with curbside delivery; includes signature confirmation).
  • Coffee Tables: $49.99 (freight shipping—curbside delivery; inside delivery to your doorstep available for $20 at checkout).
  • Mattresses (Twin–King): $79.99 (freight shipping with 2-person delivery team; includes in-home placement for $30 at checkout).

Express Shipping (FedEx 2Day / Freight Express)

  • Room Decorations: $12.99 (small), $19.99 (large) — delivered in 2 business days.
  • Bookshelves/Coffee Tables: $89.99 — expedited freight delivery (3–4 business days).
  • Mattresses: $149.99 — express freight with 2-person delivery (4–5 business days).

Free Shipping Offer

Enjoy free standard shipping on all U.S. orders over $250 (after discounts, before taxes). This includes:
  • Single high-value items (e.g., a King-Size Mattress priced at $599.99, a premium Coffee Table for $349.99).
  • Combinations of products (e.g., Bookshelf + Coffee Table + Room Decor set totaling $280).
Free shipping is automatically applied at checkout—no coupon code needed. For orders under $250, add a low-cost decor item (e.g., $19.99 throw pillow) to qualify.

Extra Fees for Special Cases

  • Inside Delivery: Add $20 (Bookshelves/Coffee Tables) or $30 (Mattresses) at checkout for delivery inside your home (instead of curbside).
  • Assembly Service: Add $49.99 (Bookshelves/Coffee Tables) or $79.99 (Mattresses) for professional assembly (available for mainland U.S. deliveries only).
  • Rush Delivery to Remote Areas: Express Shipping to rural Alaska/Hawaii incurs a $30 surcharge (covers last-mile delivery).

3. Delivery Timelines

We process orders Monday–Friday (8 AM–4 PM PT)—orders placed after 2 PM PT ship the next business day (excluding U.S. holidays: Christmas, Thanksgiving, Independence Day, New Year’s Day).

Standard Shipping Timelines

  • Mainland U.S.: 3–5 business days (Room Decorations), 5–7 business days (Bookshelves/Coffee Tables), 7–10 business days (Mattresses).
  • Alaska & Hawaii: 5–7 business days (Room Decorations), 7–10 business days (Bookshelves/Coffee Tables), 10–14 business days (Mattresses).
  • U.S. Territories: 7–10 business days (Room Decorations), 10–14 business days (furniture).
  • APO/FPO Addresses: 7–10 business days (Room Decorations), 14–21 business days (furniture).

Express Shipping Timelines

  • Mainland U.S.: 2 business days (Room Decorations), 3–4 business days (Bookshelves/Coffee Tables), 4–5 business days (Mattresses).
  • Alaska & Hawaii: 3–4 business days (Room Decorations), 5–6 business days (furniture).
  • U.S. Territories: Express Shipping not available for furniture; Room Decorations take 5–6 business days.

Key Notes on Timelines

  • Custom Furniture: Custom-sized Bookshelves, engraved Coffee Tables, or personalized decor add 1–2 business days to production (we’ll notify you of the exact ship date via email).
  • Mattresses: All Mattresses are inspected and packaged at our Fresno warehouse—add 1 business day for processing (e.g., a Monday order ships Tuesday, arrives 7–10 days later).
  • Weather Delays: Severe weather (e.g., winter storms, wildfires) may delay delivery—we’ll send a notification with an updated arrival date if this occurs.

4. Delivery Tracking & Notifications

We keep you informed at every step of the shipping process:
  1. Order Confirmation: Immediately after purchase, you’ll receive an email with your order number and estimated ship date.
  2. Shipment Notification: Once your order ships, we send a second email with:
    • A tracking number (USPS, FedEx, or freight carrier—click the link to view real-time location updates).
    • A delivery window (e.g., “Expected delivery: Wednesday–Friday, 9 AM–5 PM” for furniture; “Expected delivery: Thursday” for decor).
  3. Delivery Alert: For furniture orders, the carrier will contact you 24–48 hours before delivery to confirm a convenient time. For decor, carriers send a text/email when the package is out for delivery (optional—opt in via the carrier’s website).
For lost tracking numbers, email us with your order number—we’ll resend the tracking link within 1 hour.

5. Packaging & Product Protection

Our packaging is designed to protect your home essentials during transit:
  • Mattresses: Wrapped in heavy-duty, water-resistant plastic with reinforced corners—placed in a corrugated box for extra protection (for memory foam/hybrid models).
  • Bookshelves/Coffee Tables: Disassembled parts are wrapped in bubble wrap and foam padding—placed in a sturdy box with dividers to prevent scratches. Wooden surfaces are protected with adhesive film to avoid finish damage.
  • Room Decorations: Small items are shipped in padded envelopes or foam-lined boxes; fragile decor (e.g., glass vases, ceramic figurines) is wrapped in bubble wrap and packed with packing peanuts to prevent movement. Large wall art is shipped in rigid tubes or flat boxes with cardboard backing.
We include a delivery checklist with every order—please inspect your items immediately upon receipt and note any damage on the carrier’s delivery receipt (critical for filing claims).

6. Handling Shipping Issues

We resolve 99% of shipping issues within 2 business days—here’s how to address common problems:

6.1 Delayed Deliveries

If your package is late (e.g., standard shipping to mainland U.S. takes 12+ days for a Mattress, 8+ days for decor):
  1. Check the tracking link—carriers often note delays (e.g., “held at freight facility due to high volume”).
  2. Email us if no update is available for 48 hours—we’ll contact the carrier directly to escalate the issue.
  3. Compensation: For delays over 3 days beyond the estimated timeline, we offer a $20 store credit (valid for 6 months) or a free accessory (e.g., Mattress protector, Bookshelf wall anchors).

6.2 Damaged Items

If your item arrives damaged (e.g., torn Mattress cover, cracked Bookshelf, broken decor, scratched Coffee Table):
  1. Document the Damage: Take photos/videos of the item, packaging, and carrier’s delivery receipt (if you noted damage on it).
  2. Report Within 48 Hours: Email us at givingcoco34@gmail.com with your order number, photos, and a description of the damage.
  3. Resolution: We’ll:
    • Send a replacement item via Express Shipping (free of charge) within 1 business day.
    • Provide a pre-paid return label (we cover all shipping costs).
    • Offer a full refund (to your original payment method) if you prefer not to receive a replacement.
For large furniture with minor damage (e.g., small scratch on Coffee Table), we may send a touch-up kit or arrange for a local repair (at our cost) if replacement is not feasible.

6.3 Missing Items

If part of your order is missing (e.g., Bookshelf hardware, Mattress cover, decor accessory):
  1. Check the packaging thoroughly—small items are often in hidden compartments (e.g., hardware in Bookshelf shelf, Mattress cover in a side pocket).
  2. Email us within 7 days of delivery with your order number and a list of missing items.
  3. We’ll ship the missing parts via USPS First Class Mail (free) within 24 hours—no need to return anything.

6.4 Wrong Address Deliveries

If you entered the wrong address at checkout:
  • Before shipping: Email us immediately—we can update the address if the order hasn’t left our warehouse (90% of requests are approved).
  • After shipping: We’ll work with the carrier to redirect the package (fees apply: $15 for mainland U.S., $30 for territories). If redirection isn’t possible, we’ll send a replacement order (you pay 50% of the product cost—we cover shipping).

7. International Shipping (For U.S. Customers with Global Needs)

While we focus on U.S. delivery, we offer limited international shipping to Canada (popular for cross-border shoppers):
  • Canada Shipping: Standard (7–10 business days) costs: $19.99 (small decor), $39.99 (large decor), $149.99 (Bookshelves/Coffee Tables), $249.99 (Mattresses). Free shipping on Canadian orders over $500.
  • Customs: We include all necessary documentation (commercial invoice, HS codes) to avoid delays. Canadian customers are responsible for import duties (estimated 10–15% of the order value—check with Canada Border Services for details).
For shipping to other countries (e.g., Mexico, Europe), email us for a custom quote—we partner with DHL International for reliable service.
Our goal is to get your home furniture and decor to you in time for your next project—whether it’s furnishing a bedroom, organizing a living room, or adding personality to your space. If you have any questions, don’t hesitate to reach out!